At Cult Locker, we provide an international personal shopping and sourcing service, helping customers access hard-to-find, trending, and cult-favourite products from around the world.

Rather than operating as a traditional retailer, we work on a buy-to-order sourcing model. This means that when you place an order, you are requesting that we source the product on your behalf through our international network of authorised retailers and suppliers. Because products are obtained at your request, processing times may occasionally be slightly longer (typically around 5–7 working days before dispatch).

Cult Locker operates as an independent sourcing service and is not affiliated with, authorised by, or endorsed by the brands featured on our website unless expressly stated. All brand names and trademarks remain the property of their respective owners and are used solely to identify the products requested by customers through our service.

If there is a product or brand you are looking for that is not currently listed on our website, we would be happy to try to source it for you. Simply contact us at requests@cultlocker.com
Or via live chat, and we will do our best to assist.

If you have any questions about an order or our sourcing service, please contact us via email or live chat and include your order number and the email address used at checkout so we can assist you as quickly as possible.

We’re delighted to welcome you to Cult Locker.

Absolutely! We’re always excited to connect with influencers who share our passion for cult and fandom merch.

Even if we’re not actively seeking collaborations at the moment, we’d be happy to add you to our list and reach out if an opportunity arises.

To get in touch, please use the Contact Us form on our website or email us directly at collaborations@cultlocker.com

We’d love to hear from you!

If you wish to cancel or make changes to your order, please reach out to our Client Loyalty team as soon as possible at culthelp@cultlocker.com
To help us assist you quickly, kindly include “Cancel Order” or “Amend Order” in the subject line, along with your order number.

While we always strive to accommodate our clients, order amendments may not always be possible. As outlined in our Terms and Conditions, Cult Locker operates as a personal shopping service, with each order placed especially for you. For this reason, we are only able to cancel or amend orders within 24 hours of placement.

Once 24 hours have passed, we’re sadly unable to make changes or cancellations. We encourage clients to review their orders carefully and contact us promptly so we can assist you with any requests.

Please allow up to 28 working days for your refund to be processed. As a rule refunds to credit or debit cards can take 3 – 5 working days once issued, this timeframe is out of our control and is at the bank’s discretion.

For other payment methods such as Paypal or Buy Now Pay Later payment methods we would advise you to contact them directly for this information.

Because we operate on a buy-to-order basis, delivery times can vary depending on the item. Special order products may take a little longer to reach our USA forwarding centre before they begin their 48-hour journey to the UK.

Once your order arrives in the UK, the delivery time will depend on the shipping method you selected at checkout. We aim to process and dispatch all orders as quickly as possible, and we build in a standard processing time of 5–7 working days to account for sourcing and logistics.

Rest assured, we do everything we can to get your order to you promptly. If you’d like an update on your order status at any point, feel free to drop us a quick message via email or live chat. Just be sure to include your order number and the email address used at checkout so we can assist you promptly.

Please note: Orders can only be cancelled within 24 hours of placing the order.

Our client services team aim to reply to emails within 48 hours of arrival Monday to Friday between 10 am and 5 pm, this may be longer during busy periods so your patience will be appreciated.

Emails received on Friday afternoon would be answered the following Monday/Tuesday as our client service team does not work weekends.

Please note sending multiple emails will only lead to a delay in response times.

Our live chat service operates Monday to Friday, 11 am to 4.30 pm.

Outside of these times, a message can be sent that will be replied to asap during the above times.

Our website is open 24/7 all year long! The only time we take a little break is over the Christmas and New Year weeks. The exact dates can change each year depending on how the holidays fall, so be sure to check our homepage during this time for the exact dates.

During this short holiday, any outstanding or new orders, emails, or live chat messages will be addressed as soon as we’re back. This is the only holiday we take all year, so outside of this period, we’re here and ready to help you anytime!

We operate on a “buy to order” basis, meaning we purchase products on behalf of our customers once an order is placed. While we are official stockists for some brands, we are not directly affiliated with most brands featured on our website.

In some cases, we choose not to work directly with certain companies due to factors such as:

• Restrictions on pricing or product selection
• High minimum order requirements
• Conditions requiring the purchase of slower-selling items to access bestsellers
• Limitations on where and how we can sell their products

That said, all the products we offer are 100% genuine and sourced from trusted, authorised distributors or stockists. We’re fully committed to product authenticity and are happy to provide proof of legitimacy to any relevant authorities upon request.

Yes — all of our products are 100% authentic. We source them directly from brand owners, manufacturers, or authorised distributors and stockists.

We take product integrity seriously and actively report any sellers we discover offering counterfeit items.

Every product sold on this website, as well as on our EU site (londonlovesbeautyeu.com), is brand new and unused.

You can shop with confidence knowing your purchase is protected by UK Trading Standards, Distance Selling Regulations, and the security provided by your payment method — whether that’s Visa, Mastercard, Apple Pay, or PayPal Buyer Protection. We’re committed to building a business you can trust.

Yes of course please email requests@cultlocker.com and we shall try our best to make these available for sale.

Look for us expanding greatly the products and brands available on this site over the coming months.

Our business address is in London, but we don’t have a physical store you can visit. We’re an online-only business.

We don’t hold traditional stock in a warehouse; we operate as a “buy-to-order” business, acting as your personal shopper. This means we source products specifically for you once your order is placed. Please note that this can occasionally result in longer processing times. If a product you’ve ordered becomes unavailable, we’ll do our best to locate it. If we can’t, we’ll contact you with the option of a full refund or a suitable alternative.

If you have any questions about product availability, feel free to email us at requests@cultlocker.com — we’re always happy to help!

When we issue discount coupons for either a % off your order or a flat £ amount off just enter the code given at checkout and your total payable will reflect this discount. Please note any ineligible items will not have any discount taken off them.

Once an order is placed, our system automatically sends confirmation and update emails to the email address provided at checkout. If you haven’t received any notifications, please first check your spam, junk, or promotions folders, as automated emails can sometimes be filtered there.

We also have email logging and tracking software in place, which allows us to confirm whether an email has been successfully delivered, opened, or interacted with. In many cases, our records show that emails have been delivered but may not appear in your inbox due to email provider filtering or mailbox settings.

If you still can’t locate our emails, please ensure your email address was entered correctly at checkout and add our sending address to your safe sender list. You’re always welcome to contact our support team, and we’ll be happy to manually resend any order updates or assist further.

If you have received a partial delivery of items ordered, please do not worry. The rest of your order will follow and be delivered shortly after. This is due to us forwarding your order from multiple locations.

When an order is marked as Unfulfilled, it simply means that it has been received and processed by our system but has not yet been shipped.

This status is most commonly shown when:

• We are actively sourcing the product or awaiting incoming stock
• The item is on short-term backorder due to high demand
• Your order is being prepared, packed, or queued for dispatch
• Part of your order is still pending before shipment can be completed

An “Unfulfilled” status does not mean your order has been cancelled or forgotten. It indicates that we are doing our best to secure and fulfil your order as quickly as possible. We continuously work with our suppliers and inventory partners to ensure outstanding orders are completed promptly.

Once your order moves to the next stage, you will receive an update confirming shipment and tracking details.

If you would like further updates, estimated timelines, or to discuss available options (such as substitutions, partial shipment, or cancellation where applicable), please contact our support team. We’re always happy to help and keep you informed every step of the way.

Due to security reasons, we are unable to change delivery addresses once orders have been placed. The only way would be to cancel the order if it is not processing or has shipped and then re-place the order with the alternate delivery address.

Our shipping rates and times are shown during checkout but can also be found here

Orders may only be cancelled within 24 hours of being placed. This is because many of the products available through our service are sourced specifically at the customer’s request on a buy-to-order basis, and once procurement begins, we are unable to reverse the sourcing process.

If you are an EU customer and request a refund for an order within the permitted cancellation window, a £1 fee will be deducted from the refunded amount. This fee is charged to us by our EU payment service provider when processing refunds and is not imposed by Cult Locker.

If you wish to cancel your order, please contact us as soon as possible within the 24-hour cancellation period so we can assist you.

Yes, import Tax (VAT) is paid on our website when you checkout and we then pay this to EU Tax authorities at a later date so you do not have to pay this at the time delivery is made to you.

Yes you can.

This issue often arises when there is a delay in processing the payment at the time you place your order. Your order status remains “pending payment” until the transaction is completed, which is common when using Buy Now, Pay Later services like Klarna. Once your payment is confirmed, please email us with your details. We will then manually issue and send your receipt in PDF format if needed.

Typically if a payment fails on our website for whatever reason your credit company could “reserve” the payment on your account. Usually within 3-5 business days this charge will “drop off” and the funds will be back on your account.

We have no control over this and we will not even see your order if it fails.

For further information we advise to contact your card provider or bank.

Yes, you can. Now, all EU Import VAT will be charged back to us, so the amount you pay at checkout will be the total cost. There will be no extra charges upon delivery of your order, regardless of value.

Due to us being a very small company our processing time can be between 5 to 7 working days depending on a number of factors such as enhanced health and safety measures, busy periods or circumstances beyond our control.

We thank you in advance for your patience should this be the case.

We take Apple Pay, Google Pay, all major Credit & Debit cards inc Visa, Mastercard & Amex.

We also take payment via Paypal.

We also have the following Buy Now, Pay Later options:

• Klarna
• Clearpay

For delivery addresses within the UK & EU all prices include import VAT only.

If you live outside of the UK or the EU, then you could have to pay additional taxes upon delivery of your order. Cult Locker will not be liable for paying these additional charges, and we would advise consulting with your local Customs to check what these charges could be.

All products returned MUST be still factory sealed and not opened in anyway shape or form unless instructed by us prior to returning.

PLEASE NOTE: No returns or refunds given for liquid products or any product that we cannot tell if it has been opened or used (no seal) this is for customer safety and hygiene reasons (for example, opened or used products without a seal).

All returns must be within 14 working days (not including weekends or bank holidays) after the day on which the goods were delivered.

If you have cancelled an order and wish to return it unopened then all mailing costs must be paid by you (the customer).

Cult Locker will pay only 1st or 2nd class standard postage for UK customers or standard (basic) return postage (none signed for) for International returns should you wish to use your own shipping methods. No return postage shall be refunded for returns other than faulty or incorrect items. We will not cover any other shipping services such as recorded, special delivery, signed for International etc should you wish to send back by these services, these charges are borne by you (the customer).

Should an item arrived faulty or damaged you have 7 working days from the date of delivery to notify us of any issues, you then have a further 7 days to return the faulty/damaged item(s). All faulty/damaged returns must have all packaging including the delivery packaging for inspection by courier and postal service.

IMPORTANT: Please be sure to obtain a proof of posting when sending items back to us, in case of loss. If you do not and the item goes missing on route back to us, no party will be able to file a claim for the loss. Please make sure any insurance coverage is enough to cover the cost of goods being returned.

Once the faulty item has been received by us and checked for errors we shall dispatch a replacement if required. If you do not require a replacement then we will issue a refund for that particular product ONLY.

If receiving goods from couriers please be sure to note any damage to outer packaging and reject the parcel/parcels if appropriate – Cult Locker cannot be held responsible for replacement of damaged products which have been signed for and accepted.

IMPORTANT: When accepting packages you must ALWAYS write the words “contents not checked for damage” next to your signature, in the event of damage this will enable a claim to go forward. If you do not sign this way and a problem is later found then we are unable to assist with a claim.

Cult Locker also reserves the right to refuse certain return items due to hygiene and health & safety reasons, subject to Cult Locker discretion.

Yes, during the checkout process, you will be presented with the shipping services and prices available to your chosen delivery destination.

No, we do not offer a next-day delivery service.

No, your package is travelling the way it should as our courier uses Venlo, NL as the place of entry into Europe. From here your order will travel by truck to you so this does take extra time without further scans until it reach your country.

For any orders that are undelivered and are returned to us a fee of £5.00 will be payable, this will be deducted off any refunds issued or will be payable if orders are to be re-posted, this charge is in addition to the shipping fees which will need to be charged again.

All packages are transported to EU destinations via truck with the Netherlands being the country of entry into Europe. There will be no scans between Venlo (Netherlands) and your country as your order will be in a truck heading to your country. Please do not worry this is perfectly normal. The next scan will be a few days later when your order reaches your local sorting office prior to final delivery to you.

Once your order has been shipped, you will receive a tracking number. You can use this number to monitor the progress of your shipment here

Sorry, we are unable to cancel orders that are in transit.

We also strongly advise you not to refuse your delivery as this will take a very long time to be returned to us as couriers will use the slowest, cheapest method available to them.