Terms and Conditions

Please read these terms carefully before using our services

Last updated: October 3, 2025

Important Notice

By accessing and using the Cult Locker website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Terms & Conditions – Highlights at a Glance

• Cult Locker Ltd acts as an independent agent to facilitate the purchase of branded products on behalf of our customers.

• All products supplied through our service are sourced as new, genuine items from authorised retailers, distributors, or other legitimate suppliers and are provided in their original manufacturer packaging where applicable.

• Cult Locker Ltd does not sell used, opened, refurbished, or altered products. We do not tamper with, modify, or repackage branded goods supplied through our service. Products are supplied exactly as received from the original retailer or supplier.

• We do not maintain stock; instead, we source items directly from authorised retailers only after an order is placed on our website (under UK law, this is known as “Buy To Order”).

• By placing an order through our website, you appoint Cult Locker Ltd as your purchasing agent and authorise us to source and purchase the requested product on your behalf from authorised retailers. Cult Locker Ltd acts solely as an intermediary facilitating the purchase and delivery of the product to you and does not sell the goods in its own capacity.

• In accordance with Sections 17 and 19 of the UK Sale of Goods Act 1979, ownership of the goods shall pass to you, the Buyer, only once full payment has been received for those goods. Title and risk do not transfer until this condition is satisfied.

• Until such payment is received in full, the goods shall not be deemed purchased or acquired on your behalf, and no proprietary rights shall transfer to you. We reserve the right to withhold procurement of such goods until payment has been received in cleared funds.

• Orders may only be cancelled within 24 hours of the order being placed, subject to statutory consumer rights.

• For our EU customers, be aware that if you request a refund for your order, a fee of £1 may be deducted from the refunded amount where legally permissible. This fee is charged to us by our EU payment service provider and is not imposed by us.

• All orders placed have a processing time, which is typically 5 to 7 working days. This may be extended during busy periods or shortened, subject to the product ordered and its location.

• Next-day delivery is not offered.

• Delivery fees are non-refundable once an order has been dispatched, except where a refund is required by applicable consumer law. Return shipping costs are the responsibility of the customer where the goods were shipped correctly and in line with the order placed, subject to statutory rights.

• Delivery addresses cannot be changed or amended once your order has shipped.

• Certain products may be excluded from returns where permitted by law.

• If there are any issues with your order once delivered, please keep all packaging materials, including the packing slip, delivery box and internal packaging, to assist with any claim.

• Claims for damaged products should be reported within 7 days of the delivery date where possible. This does not affect statutory rights.

• Any claims regarding non-delivery of your order or items should be submitted as soon as possible to allow us to investigate with the courier.

• Returns for eligible products can be requested within 14 calendar days of delivery.

• Returns should be accompanied by a valid Returns Form and have the Return Authorisation number clearly shown on the address label of the return.

• No affiliation, endorsement, or partnership exists between Cult Locker Ltd and any of the brands mentioned or sold via our service unless stated otherwise.

Christmas & New Year Closure

Christmas and New Year is the only time of year that we close for a break. Any outstanding orders placed prior to or during this period will be processed once we return, following our two-week closure between Christmas and New Year.

Please refer to our homepage for the most up-to-date information, including our return-to-work date.

OVERVIEW

This website is operated by Cult Locker Ltd.

Throughout the site, the terms “we”, “us” and “our” refer to Cult Locker.

Cult Locker offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website.

By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website, subject to applicable law.

Our store is hosted on Shopify. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Please Note

All products supplied through this website are genuine branded goods.

Products are sourced either directly from the brand owner or manufacturer, from authorised distributors, or from reputable authorised retailers in the product's country of origin.

Cult Locker Ltd operates as an independent personal shopping and sourcing service.

Unless expressly stated otherwise, we are not affiliated with, authorised by, endorsed by, or officially connected with the brands featured on this website.

Any such affiliation will be clearly stated where it exists.

All trademarks, brand names, character names, film titles and logos remain the property of their respective owners and are used solely for identification and descriptive purposes.

Certain products may be supplied through our international sourcing service on a personal importation basis at the request of the customer.

In such cases, Cult Locker Ltd acts as the customer's purchasing agent to source, procure and arrange delivery of the requested product on the customer's behalf.

A service commission for this sourcing and purchasing service is included within the price displayed on the website.

By placing an order through this website and agreeing to these Terms & Conditions, you acknowledge that Cult Locker Ltd operates as an independent business and is not acting as an authorised retailer, distributor or representative of the brands listed on this site unless expressly stated otherwise.

Agency Basis of Purchase

All products offered through Cult Locker may be sourced and supplied on an agency basis.

Cult Locker Ltd (“we”, “us”, or “our”) acts as the customer's purchasing agent to source and procure products on the customer's behalf from authorised retailers, distributors or other legitimate suppliers where the agency model applies.

Products may be purchased specifically in response to individual customer orders and may not be held in inventory for retail resale.

When an order is placed through our website for an agency-sourced product, the customer appoints Cult Locker Ltd to act as their agent for the purpose of locating, purchasing and arranging delivery of the requested product.

Title to the goods passes in accordance with the applicable contract and law.

Nothing in these Terms & Conditions excludes or limits the customer's statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Product Condition

Cult Locker Ltd does not sell used, opened, refurbished or altered products unless clearly stated in the individual product listing.

We do not tamper with, modify or repackage branded goods supplied through our service.

Products are supplied in their original manufacturer packaging where applicable.

Cancellations After an Order Has Been Placed

Cult Locker operates a retail and buy-to-order service.

Once an order is received, we begin processing the customer's request and may purchase the requested goods from third-party retailers specifically to fulfil that order.

Customers wishing to cancel their order should contact us within 24 hours of placing the order.

Where cancellation is requested within this period and the sourcing process permits cancellation, we will normally cancel the order and issue the appropriate refund.

After the 24-hour cancellation period, the sourcing and purchasing process may already have commenced.

Where no statutory right of cancellation applies, Cult Locker may, at its sole discretion and following review of the individual circumstances, offer a credit note or store credit up to the value of the relevant goods as a goodwill gesture.

Any such credit is discretionary, does not constitute an admission of liability and does not establish a precedent for future orders.

Nothing in this policy limits or excludes any statutory rights available to consumers under applicable UK consumer law.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you have the consent of a parent or legal guardian where legally required.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws.

You must not transmit any worms, viruses or any code of a destructive nature.

A breach or violation of these Terms may result in the termination of your access to our Services.

No part of this website may be reproduced in whole or in part for unauthorised commercial purposes without the prior written consent of Cult Locker Ltd, except where permitted by applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or decline orders where we have a legitimate reason to do so, subject to applicable law.

You understand that your content, not including payment card information, may be transferred across various networks and may undergo changes to conform and adapt to the technical requirements of connecting networks or devices.

Payment card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service for unauthorised commercial purposes without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information available on this website is accurate, complete and current.

The material on this site is provided for general information.

This site may contain certain historical information. Historical information is not necessarily current and is provided for reference only.

We reserve the right to modify the contents of this site at any time.

We will comply with our legal obligations to provide accurate information about products and services.

Nothing in this section affects your statutory rights where goods are not as described.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service, or any part or content thereof.

Any changes to product pricing will not affect orders that have already been accepted.

We shall not be liable to you or to any third party for modifications, price changes, suspension or discontinuance of the Service except where liability arises under applicable law or an existing contractual obligation.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.

These products or services may have limited quantities and are subject to return or exchange according to our Returns Policy and applicable consumer law.

We may hold a minimum stock in the UK of certain items we sell.

This can be for a variety of reasons, including:

• Certain brands or items may have to be purchased through international sourcing.

• Certain products may be extremely limited.

• Certain products may only be available for short periods.

• Certain products may be discontinued or seasonal.

• We may not be able to maintain stock of every product offered.

Should a product be ordered that is no longer available, we will first try to locate the item.

If this fails, we will notify you and offer the option of a full refund or a substitute item where available and agreed.

Please feel free to email us at legal@cultlocker.com and we will be happy to advise.

Please be aware that during high-demand periods, processing of orders may extend beyond the usual timeframe, which is typically around 5–7 working days.

PLEASE NOTE: All orders have a processing time as stated in more detail in our Terms & Conditions and Shipping pages.

Transit time begins once your order has been transferred to the shipping courier.

Your order may be forwarded from different fulfilment locations depending on availability and logistical considerations.

By accepting our Terms & Conditions at checkout, you acknowledge that you have read and understood this information.

Christmas & New Year Closure

Christmas and New Year is the only time of year that we close for a break.

Any outstanding orders placed during this period will be processed once we return, following our two-week closure between Christmas and New Year.

Please refer to our homepage for the most up-to-date information, including our return-to-work date.

We have made every effort to display as accurately as possible the colours and images of our products that appear in the store.

We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction where legally permissible.

We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, subject to existing contractual obligations.

We reserve the right to discontinue any product at any time.

Any offer for any product or service made on this site is void where prohibited.

Bought to Order and Transfer of Ownership

Certain products available on this website may be classified as “Bought To Order”, meaning they are procured specifically to fulfil your order following your purchase.

By placing an order for such items, you acknowledge that these goods may not be held in stock and may be ordered following receipt of your order.

Ownership of the goods shall pass in accordance with the applicable contract and law.

We reserve the right to withhold procurement of goods until payment has been received in cleared funds.

Nothing in this section excludes any statutory cancellation or consumer rights.

SECTION 6 – ACCURACY OF PAYMENT AND ACCOUNT INFORMATION, SHIPPING & DISCOUNT COUPON USAGE

We reserve the right to refuse any order you place with us before acceptance, where there is a legitimate reason to do so.

We may, in our discretion, limit or cancel quantities purchased per person, per household or per order.

These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address or telephone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

UK orders have VAT applied where applicable.

For international orders, applicable VAT, customs duties and other charges will be handled according to the delivery destination and information provided at checkout.

Orders may be cancelled within 24 hours of placement where processing permits.

Beyond this period, orders may enter the processing stage and contractual cancellation requests may be rejected where no statutory cancellation right applies.

By law, consumers generally have 14 calendar days after receiving goods to cancel an eligible online purchase.

Exceptions apply to certain categories of goods as defined by applicable legislation.

Customers should contact us to arrange a return.

Shipping and Delivery

If you select a shipping service or courier that is unavailable for the designated destination, we reserve the right to contact you and arrange a suitable alternative.

By choosing the option to have your parcel left in a designated safe place, you authorise this as your preferred method of delivery.

Delivery responsibility and the transfer of risk will be determined in accordance with applicable consumer law.

Claims for Non-Delivery of Orders Marked as Delivered

In the event that an order is marked as delivered to the address provided at the time of purchase but is alleged by the customer not to have been received, Cult Locker may investigate the circumstances.

Customers may be requested to provide relevant information to assist with the investigation.

Where there is evidence suggesting theft or criminal activity, we may request a police crime reference number where appropriate.

Cult Locker reserves the right to verify relevant evidence with the courier and other appropriate parties.

Nothing in this section removes statutory rights relating to non-delivery.

Delivery and Proof of Delivery

All orders are dispatched using the delivery services available at checkout.

Where an order is confirmed as delivered, courier tracking records may be used as evidence of delivery.

Such records may include GPS information, photographic confirmation or signature capture.

In the event that a customer disputes delivery despite courier confirmation, Cult Locker will investigate the matter with the courier.

The outcome will be assessed in accordance with the evidence and applicable consumer law.

Where a payment dispute is raised with a payment processor, including credit card issuers, PayPal or other providers, the matter may be investigated through the relevant payment provider's dispute resolution process.

Nothing in this section removes any legal rights available to the customer.

Delivery fees and return shipping costs will be handled according to our Returns Policy and applicable statutory rights.

Delivery addresses cannot normally be changed or amended once an order has shipped.

For customers based in the United Kingdom, nothing in these Terms & Conditions affects statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

For international customers, local consumer protection laws may also apply.

Faulty or Damaged Goods

Should an item arrive faulty or damaged, please notify us as soon as reasonably possible.

We encourage customers to retain all original packaging, including the delivery packaging, for inspection by the courier or postal service.

Where goods are faulty, damaged or not as described, customers retain their statutory rights regardless of whether original packaging has been retained.

Upon delivery of your order, should any items be missing, please contact us for further information.

We recommend reporting missing items within 48 hours of taking delivery to allow us to investigate promptly.

All packaging should be kept where possible, including the packing slip, until we advise otherwise.

Where return postage is payable by Cult Locker, we may provide a prepaid return label or arrange an appropriate collection service.

If you wish to return an eligible item, it should be unused and in its original condition where possible, subject to statutory rights.

For voluntary returns beyond statutory cancellation rights, additional conditions may apply.

If a return is rejected for a lawful reason, we will contact you regarding arrangements for returning the item.

Failed Collections

If you schedule a complimentary courier return collection but fail to hand over the package to the driver, we reserve the right to recover reasonable additional costs where such charges have been disclosed and are legally recoverable.

Undelivered Orders

Should an order not arrive, please contact us as soon as possible so that we can investigate.

We encourage customers to report non-delivery promptly.

Statutory rights will not be restricted by an arbitrary reporting deadline.

International Returns

For international orders that are undelivered and returned to us, any customs duties, taxes or shipping fees will be handled in accordance with applicable law and the circumstances of the return.

Customers may be responsible for charges arising from incorrect delivery information or refusal to accept delivery, where legally permissible.

For UK orders that are undelivered and returned to us, including failed collections from pick-up locations, reasonable re-delivery or return costs may apply where the customer is responsible and such costs are legally recoverable.

We strongly encourage customers to accept deliveries or collect parcels promptly, as returns through courier networks may cause delays.

For more details, please review our Returns Policy.

Discount Coupons

When we issue discount coupons for either a percentage of your order or a flat monetary amount, enter the code provided at checkout.

Your total payable will reflect any applicable discount.

Ineligible products may be excluded from promotional discounts.

Please check the relevant promotional terms for exclusions.

Chargebacks

Where a chargeback or payment dispute is raised, the matter will be handled in accordance with the relevant payment provider's procedures.

Chargeback investigations may take several weeks or months to conclude.

We reserve the right to provide relevant transaction, order and delivery evidence to the payment provider.

Nothing in this section restricts customers' statutory rights.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge that we provide access to such tools “as is” and “as available”, subject to applicable law.

Any use by you of optional tools offered through the site is at your own risk and discretion.

You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website, including the release of new tools and resources.

Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy of independent third-party websites.

We do not warrant or accept responsibility for third-party materials, websites, products or services outside our control, except where required by law.

Please review carefully the third party's policies and practices before engaging in transactions with them.

Complaints, claims, concerns or questions regarding products purchased directly from third-party websites should be directed to the relevant third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send specific submissions, including competition entries, or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise, these may be referred to as “comments”.

By submitting comments, you grant Cult Locker permission to use, reproduce, edit, publish, distribute and display such material in connection with our business, subject to applicable intellectual property and privacy laws.

We may monitor, edit or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene or otherwise inappropriate.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or other proprietary rights.

You further agree that your comments will not contain unlawful, abusive or obscene material, or any computer virus or malware.

You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any comments.

You are responsible for the content you submit and its accuracy.

SECTION 10 – PERSONAL INFORMATION

By placing an order on our website, you acknowledge our Terms & Conditions and Privacy Policy.

Your submission of personal information through the store is governed by our Privacy Policy and applicable data protection legislation.

Please refer to our Privacy Policy for further information about how your personal data is collected, used, stored and protected.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times or availability.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information where appropriate.

Where an error is discovered before an order has been accepted, we may decline the order and provide a refund of any payment received.

Where an order has already been accepted, any correction or cancellation will be handled in accordance with applicable contract and consumer law.

We will comply with our legal obligations to provide accurate product and pricing information.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content:

(a) For any unlawful purpose.

(b) To solicit others to perform or participate in unlawful acts.

(c) To violate any applicable laws or regulations.

(d) To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

(e) To harass, abuse, insult, harm, defame, intimidate or unlawfully discriminate against others.

(f) To submit false or misleading information.

(g) To upload or transmit viruses or any other type of malicious code.

(h) To unlawfully collect or track the personal information of others.

(i) To spam, phish, pharm, pretext, spider, crawl or scrape in an unlawful or disruptive manner.

(j) To use the website for obscene or unlawful purposes.

(k) To interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate or restrict your use of the Service for violating these prohibited uses, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free.

We do not warrant that the results obtained from use of the website will always be accurate or reliable.

You agree that from time to time we may remove the Service for periods of time or discontinue features where reasonably necessary.

We will take reasonable care in providing our services.

To the fullest extent permitted by law, Cult Locker Ltd, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall not be liable for losses that are not reasonably foreseeable or for business losses arising from consumer purchases.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Nothing in these Terms excludes or limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

SECTION 14 – DISCLAIMER REGARDING WARRANTIES AND BRAND AFFILIATION

Cult Locker Ltd operates as an independent business sourcing and supplying merchandise from legitimate suppliers.

We do not claim affiliation with or authorisation from any brands, film studios, entertainment companies or intellectual property owners listed on our website unless otherwise stated.

We disclose, where applicable, that certain products may not be covered by the original manufacturer's warranty, return policy or customer service, and may differ in packaging or regional support offerings.

This disclosure is provided solely for informational and consumer transparency purposes.

All brand names, product names, character names, film titles, trademarks and logos remain the property of their respective owners.

References to third-party intellectual property are made for identification and descriptive purposes and do not imply an official relationship with the relevant rights holder.

Nothing in this section removes any statutory rights customers have against Cult Locker in relation to the products supplied.

SECTION 15 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Cult Locker Ltd and its directors, officers, employees, agents and service providers against reasonable losses arising directly from your unlawful conduct or material breach of these Terms of Service.

This provision does not apply to losses caused by Cult Locker's own negligence, breach of contract or other legally enforceable obligations.

Nothing in this section restricts statutory consumer rights or imposes an unfair contractual obligation.

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall be treated as severed to the extent necessary.

The unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive termination where legally applicable.

These Terms of Service are effective unless and until terminated by either you or us.

You may cease using our Services at any time.

If we reasonably believe that you have failed to comply with any material provision of these Terms of Service, we may suspend or terminate access to our website or Services.

Any outstanding orders, payments or contractual obligations will continue to be handled in accordance with applicable law.

Termination of website access does not remove statutory consumer rights.

SECTION 18 – ENTIRE AGREEMENT

The failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the agreement between you and Cult Locker regarding use of the website and purchases made through it, subject to any additional terms expressly agreed between the parties.

Nothing in this section excludes representations or rights that cannot lawfully be excluded.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

Nothing in this section restricts any mandatory consumer protection rights applicable in the customer's country of residence.

Customers retain the right to bring proceedings before any court having jurisdiction under applicable law.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Changes will generally apply to future orders and website use.

Changes will not retrospectively alter the terms of existing accepted orders except where legally permitted or agreed.

Contact Information

These Terms and Conditions were last updated on October 3, 2025

© 2025 Cult Locker Ltd. All rights reserved.