Return Policy

We want you to be completely satisfied with your purchase

Return Guide – At a Glance

• Email return@cultlocker.com to see if your return is eligible.

• If your return is eligible, we will email you a returns authorisation number, a returns form and our returns address.

• Complete the returns form and include it in your return.

• Post your item to our returns address. We would advise taking out insurance in case of loss or damage whilst en route to us. Also, keep your postal receipt, which should have the tracking number.

• If your return is rejected, you will have 14 days to cover the postage costs for returning the item to you. The return shipping fee will be based on the current rate for Royal Mail Tracked 48 delivery and must be sent via PayPal to return@cultlocker.com. Please ensure you notify us by email once the payment has been made. If payment is not received within 14 days, you acknowledge and agree that Cult Locker reserves the right to dispose of the returned item at our discretion, without further liability.

Detailed Returns Information

If you need to return an eligible item, please email return@cultlocker.com to obtain a returns authorisation number and a returns form. Complete the form and include it with your return.

You will also receive our returns address, which differs from the one on your original shipping label. Failure to follow this process will result in your return being refused and sent back to you.

When purchasing from us, we are deemed an online “Distance” seller, which means we have legal obligations to our UK & EU customers under the Consumer Contracts Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.

By law, you have Fourteen (14) calendar days to cancel an order and get a refund once you have received your goods, for any reason, excluding any products sold by us that do not have a seal or contain liquid (such as liquid lipsticks) where they have no factory seals to break when opening. These products are not returnable due to hygiene concerns.

Once you have advised us you wish to return an order, you have 14 days for the item to reach us. We must then refund you within 14 days of receiving the goods back.

Customers also have 7 calendar days from the delivery date to claim a refund for a faulty item. If 7 calendar days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original factory-sealed packaging.

If your return is rejected, you will have 14 days to cover the postage costs for returning the item to you. The return shipping fee will be based on the current rate for Royal Mail Tracked 48 delivery and must be sent via PayPal to return@cultlocker.com.

Please ensure you notify us by email once the payment has been made. If payment is not received within 14 days, you acknowledge and agree that Cult Locker reserves the right to dispose of the returned item at our discretion, without further liability.

For our EU customers: If you request a refund for your order, a fee of £1 will be deducted from the refunded amount. This fee is charged to us by our EU payment service provider and is not imposed by us.

For UK customer returns, a label can be provided to you depending on the nature of your return.

If you opt to schedule a complimentary DPD return on a date of your preference but fail to hand over the package to the DPD driver upon their arrival, a “Nothing To Collect” fee of £10.50 will be subtracted from any eligible refund.

Additionally, please be aware that no additional cost-free returns will be provided, and it will be your responsibility as the customer to arrange and cover the expenses for any future returns.

Should your return be refused upon arrival back with us, a charge of £10.00 will be due plus postage costs to return the item to you.

For all other returns, please email us at return@cultlocker.com stating your order number and reason for the return.

Please note we shall only refund standard service shipping costs. We do not refund for additional services chosen, such as Recorded or Special Delivery.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund/exchange/credit.

If you are approved, then your refund/exchange/credit will be processed.

Any refunds will be automatically applied to your original payment method/card only. We are unable to refund to a different card.

Late or Missing Refunds (if applicable)

If you haven't received a refund within 28 working days, first check your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at help@cultlocker.com.

Exchanges

At this time, we do not offer exchanges.

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning non-faulty items.

Shipping costs for non-faulty items are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning items using your own courier method and not using a label provided by us (UK customers only), then be sure to obtain proof of posting.

In case a return fails to arrive back with us, you will have to claim against the shipping courier used to return the item to us.

Returned Orders

If your order is returned to us as undelivered, a £10.00 fee will be deducted from any applicable refunds.

We strongly encourage you to accept all package deliveries, as the process of returning items through couriers can lead to substantial delays in your items being returned to us.

Damaged or Defective Items

We'll arrange for immediate replacement or full refund, including return shipping costs. No need to return the damaged item unless specifically requested.

International Returns

Need Help with Your Return?

This return policy was last updated on October 3, 2025

Cult Locker reserves the right to update this policy at any time. Changes will be posted on this page.