Privacy Policy

Cult Locker Ltd Privacy Policy

1. Introduction

Welcome to Cult Locker Ltd (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable data protection laws.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://d12324-93-2.myshopify.com (the “Site”).

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

2. Data We Collect

When you visit the site, we automatically collect certain information about your device, including:

Web browser type
IP address
Time zone
Cookies installed on your device
Individual web pages or products you view
Websites or search terms that referred you to the Site
Information about your interaction with the Site

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

Name
Billing address
Shipping address
Date of birth (if you choose to be included in a third-party birthday reminder app)
Optional brief survey responses
Voluntary product reviews
Voluntary purchasing questions
Payment information (including credit card numbers, PayPal verification, email address, and phone number)

3. How We Use Your Data

We collect and process your personal data for the following purposes:

To process and fulfill your orders
To communicate with you about your order
To provide customer support
To comply with legal obligations
To improve our services and website functionality
To screen for potential risk or fraud

Personalised Product Recommendations

When you are signed in to your Cult Locker account, we keep a record of the products you view on our website, along with the date you viewed them, linked to your account.

We use this record, together with your order history from the past 12 months, only to show you recommendations in the “Picked for You” section of our homepage, such as products you’ve looked at, new arrivals from brands you love, and items you may want to reorder.

We do this on the basis of our legitimate interest in offering you a more relevant shopping experience.

We keep up to 60 recently viewed products, and anything older than 12 months is deleted automatically.

This record is never shared with third parties, and no cookie is used for it.

If you are not signed in, we only remember the products you view during your current visit, using a session cookie, and only if you have accepted “Functional” cookies in our cookie banner.

You can object to this use of your data at any time, or ask us to delete your viewing history, by contacting clientsupport@cultlocker.com.

4. Sharing Your Data with Couriers and Delivery Partners

To ensure the successful delivery of your order, we may share your contact details with our courier partners and, where necessary, their third-party final-mile delivery partners.

This data is provided strictly for the purpose of delivering your order and includes:

Your name
Delivery address
Contact phone number
Email address (if required for tracking notifications)

We require our couriers and any third-party partners to handle your personal data in accordance with data protection laws and only for the purpose of fulfilling the delivery.

5. Text Marketing and Notifications

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers.

Text marketing messages will not exceed 30 a month.

You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link provided within any of our messages.

Message and data rates may apply.

6. Legal Basis for Processing Data

Under the UK GDPR and EU GDPR, we process your personal data based on the following legal grounds:

Contractual necessity: Processing is necessary to fulfill our contract with you when you place an order.
Legitimate interests: We have a legitimate interest in ensuring the efficient and successful delivery of your order.
Consent: In some cases, we may request your explicit consent to share additional details with couriers or third-party partners for enhanced tracking services. You can withdraw this consent at any time.

7. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

http://optout.aboutads.info/

8. Retention of Your Data

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.

Once the retention period expires, your data will be securely deleted.

9. Your Rights Under UK & EU Data Protection Laws

You have the following rights under the UK GDPR and EU GDPR:

The right to access your data
The right to request correction of inaccurate data
The right to request deletion of your data (subject to legal obligations)
The right to restrict processing
The right to data portability
The right to object to certain processing
The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled